FAQs

Our team takes 8 to 20 working days maximum to process your order, manufacture the products and deliver (free).

We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can follow the progress of your order by clicking on the following link: Parcel Tracking

You can also access the tracking of your package at any time by going to the bottom of the page.

There is no minimum quantity required per order and all our deliveries are free.

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses.

Don't worry, your package will arrive shortly.

A problem with the Post Office? Lost, broken, destroyed package?

Esprit Papillon® takes care of disputes for you.

Customer satisfaction is our priority. We do not place the blame on the carrier by leaving you to “deal with it”.

We assume full responsibility by immediately sending you a new package at our expense .

Do not hesitate to contact us by email at support@esprit-papillon.com : our team will do its utmost to meet your expectations.

Yes, as long as your order is not “ processing ”.

Yes, as long as your order is not “ processing ”.

If you don't like an item you receive or is the wrong size, please follow the steps below to return it to us.

✔️ Step 1 : Contact us by email: support@esprit-papillon.com or directly via our Contact form .

In this email, please indicate:

- Your order number

- The name of the item you wish to return

- The reason why you wish to return the item

- If you would like an exchange, refund or credit.

✔️ Step 2 : Make sure you meet the following requirements:

- Please complete the necessary procedures within 14 days of receipt of the package

- The item must be in its original packaging

✔️ Step 3 : Send us the item(s) you wish to return to the address indicated by email. Please slip a sheet of paper into your package indicating:

- Your order number (ex: #1458)

- The name of the returned item

- If you would like an exchange, refund or credit

✔️ Step 4 : We will process your request upon receipt of the item.

In the event of an exchange, you will receive an email with a new order number.

In the event of a refund, you will need to allow 4 to 7 working days to receive a refund (you will receive a confirmation email).

A size guide to help our kind customers avoid this type of inconvenience is available in the link in the descriptions of the corresponding product sheets.

Our team took care to measure each item and add the corresponding comment in each description.

From then on, the buyer assumes full responsibility for products that are too large/small. However, we know that purchasing such an item can cause great frustration.

Do not hesitate to contact our customer support by email at support@esprit-papillon.com : we will do everything possible to satisfy you (by offering possible compensation, for example).

Your security, our priority: our site only offers secure payment methods guaranteed to be safe.

We accept :

- Credit card

- Debit cards

Our online payment services:

-Stripe

- Paypal

Under no circumstances will your bank details or credit card information be shared with us.

All payments are protected by our 128-bit SSL encrypted payment processor.

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols.

HTTPS is used to protect financial transactions on merchant sites.

As e-retailers, we are aware that the use of SSL is becoming essential these days.

This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser.

It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.

We make your purchases as easy as possible.

1) You select the desired product(s)

2) Click “add to cart”

3) Click on the shopping cart icon at the top right (your “basket”) to finalize your purchases

We also offer the option of creating an account to make the process even easier.

No.

Except in exceptional cases, we only accept one and only one reduction code per order.

If you would like to order in bulk, email our team at support@esprit-papillon.com