Refund Policy

REFUND POLICY

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Our refund policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it.

To make a return, you must show us a receipt or proof of purchase.

You will find the procedure to follow in our FAQ → Cancellation and returns → I would like to return or exchange an item.

ARTICLE 1 - REFUND

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

ARTICLE 2 - LATE OR MISSING REFUNDS

If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at support@esprit-papillon.com.

ARTICLE 3 - SALE ITEMS

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

ARTICLE 4 - EXCHANGE

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to support@esprit-papillon.com.

ARTICLE 5 - GIFTS

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

ARTICLE 6 - SHIPPING

To return a product, you must return it by post to the address provided to you.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.